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Account Coordinator - Customer Support

Join us at Bloglovin’, where we work to connect over 8M millions users with their favorite influencers, and amplify the voices that deserve to be heard. Bloglovin’ is a platform that allows users to discover the best content in fashion, beauty, travel, food, home decor and lifestyle; based on taste, interest and social connections, and displayed in a simple, beautiful interface. Bloglovin’ partners native advertising campaigns with many of the world’s most respected brands; owns and operates Activate by Bloglovin’, the largest influencer marketing platform. Bloglovin’ was founded in 2007 out of a garage in Taby, Sweden, just outside of Stockholm. Today, Bloglovin’ has offices in NYC and Stockholm, and is a daily destination for millions of users around the world. Bloglovin’ is available on iOS, Android and the Web.

 

Job Description:

We are looking for a motivated candidate to join the Account Management team in our New York office. The primary responsibility of the Account Coordinator is to strategically work with self-serve and professional service clients to successfully provide support to customer requests and inquiries as a service and product specialist for the Bloglovin' + Activate platform and technology.

We are seeking applicants who thrive in a fast paced environment and have a keen sense of quality customer support, outstanding communication and organizational skills. Applicant will also ideally have an interest in becoming an expert in influencer marketing and working in the start-up/technology world.

 

Responsibilities would include:

  • Build deep knowledge & versatility of Bloglovin’ products, becoming a key product expert
  • Provide accurate, valid and complete information regarding our products and platform
  • Manage large amounts of incoming customer requests and inquires
  • Identify and assess client requests on a daily basis to ensure brand satisfaction and smooth campaign executions
  • Ability to handle inquires and provide appropriate solutions and alternatives within time limits
  • Assist clients and bloggers on troubleshooting issues, report and analyze customers’ information and needs
  • Work with campaign execution team to ensure campaign success

 

Skills & Qualifications:

  • BA/BS degree or equivalent in a related field
  • Recent grad to 1 year of experience in digital or marketing industry
  • Ability to work independently and within a collaborative, team setting
  • Well-developed verbal and written communication skills
  • General knowledge of Microsoft Office programs, Customer Service software
  • Ability to adapt and respond to different types of customers, needs, etc
  • High attention to detail, good organizational skills

 

Compensation and Benefits

This is an opportunity to join a well-funded startup on a strong growth trajectory. We are offering a competitive salary,  as well as full health benefits and unlimited vacation policy. We are a dedicated team working out of a beautiful office in SoHo, Manhattan.

We care deeply about making tech a more inclusive and diverse place. That means that we think hard about taking care of ourselves, our families, and one another. We aim for a sustainable approach to work and life. It’s the best way to maximize long-term speed, while retaining clarity of vision. Inclusiveness is our strategy.

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