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Support Associate

At Bloglovin’, we connect 10M+ users with their favorite influencers, help influencers reach a wider audience through our media platform, and partner with brands through Activate by Bloglovin’-the world’s leading influencer marketing platform, with access to 1M+ registered influencers. The Bloglovin’ platform allows users to discover the best content in fashion, beauty, travel, food, home decor and lifestyle, based on taste, interest and social connections, and displayed in a simple, beautiful interface across iOS, Android, Web and Email.

Bloglovin’ was founded in 2007 out of a garage in Taby, Sweden, just outside of Stockholm. Today, Bloglovin’ has offices in NYC and Stockholm, and is a daily destination for millions of users and influencers around the world.

 

Job Description

As a part of the Community + Support team, you will be the first voice users contacting us will hear. You'll be the first impression they'll have of Bloglovin's team, and it’s really important to us that this is a pleasant and friendly experience. We are looking for someone who is eager to help people and able to explain difficult processes to non-technical users + assist with community account management.

 

Responsibilities

You will be the first line of contact for our users, mainly through our ticketing system and through email. The job involves replying to support and community inquiries and helping our users with different problems that may arise. Your day-to-day tasks will range from explaining how a certain feature works to reporting bugs to the development team and help gather feedback. 

There will always be challenging and complex situations, and you will be deeply involved in the general health of our platform + community, so expect a wide range of tasks and responsibilities.

Your main responsibilities will be to make sure that our users always have a pleasant and helpful support experience, communicating issues as clearly as possible to the rest of the team.

 

Skills And Qualifications

  • This role is all about communication, so being able to communicate clearly is imperative
  • Strong people skills and a knack for problem solving
  • Some experience in a support/service capacity
  • Skilled at maintaining customer care while troubleshooting + solving technical issues.
  • Experience working with bloggers is a plus
  • Confident to adapt to new and different responsibilities based on need

 

Compensation and benefits    

This is an opportunity to join a well-funded startup on a strong growth trajectory. We are offering a competitive salary,  as well as full health benefits and unlimited vacation policy. We are a dedicated team working out of a beautiful office in SoHo, Manhattan.
We care deeply about making tech a more inclusive and diverse place. That means that we think hard about taking care of ourselves, our families, and one another. We aim for a sustainable approach to work and life. It’s the best way to maximize long-term speed, while retaining clarity of vision. Inclusiveness is our strategy.

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